SkillFuel Terms of Service

These Terms of Service govern access to and use of the SkillFuel platform, related administrator tools, websites, APIs, and supporting services operated by SkillFuel. By accessing or using the service, customers, administrators, and authorized users agree to these terms and any applicable order forms, plans, policies, or service-specific documents incorporated into the commercial relationship.

SkillFuel is a hosted multi-tenant software platform for managing branded learning environments, digital content, learner access, administration, payments, communications, and related workflows. Features may vary by plan, module, configuration, or region, and some functionality may depend on third-party services.

The customer organization is responsible for its tenant configuration, users, credentials, domains, branding, content, learner relationship, consents, notices, and lawful use of the service. Customers must ensure that their administrators and staff use the platform only as authorized and in compliance with law, these terms, and any applicable order documents.

The customer retains responsibility for content, data, materials, and configurations submitted to or managed through its tenant environment. The customer grants SkillFuel the limited rights necessary to host, process, transmit, secure, back up, and otherwise handle customer content solely to provide, maintain, support, and improve the service as permitted by law and contract.

Paid services may be offered on a subscription, usage-based, setup-fee, one-time, or mixed basis depending on the applicable plan or order. The customer must pay invoiced or automatically charged amounts when due, including applicable taxes unless expressly stated otherwise. We may suspend access for overdue amounts, suspected fraud, material breach, security risk, or legal necessity, subject to any mandatory law and any specific notice commitments in the applicable commercial documents.

Customers and users must not misuse the service, interfere with platform stability, test or exploit vulnerabilities without authorization, circumvent access controls, upload unlawful or infringing content, transmit malware, engage in abusive automation, reverse engineer the service except where non-waivable law permits it, or use the platform in violation of law, third-party rights, or contractual restrictions.

Certain features may rely on third-party providers such as hosting, communications, payment, media, analytics, storage, or domain services. Their availability may affect parts of the service, and their own terms may apply where they interact directly with the customer or an end user.

We may update, improve, replace, suspend, or discontinue parts of the service where reasonably necessary for maintenance, security, compliance, infrastructure changes, supplier changes, or product evolution. We aim to operate the service responsibly, but uninterrupted availability is not guaranteed unless separately committed in a written service level agreement.

SkillFuel and its licensors retain all rights in the SkillFuel platform, software, designs, documentation, and service components, excluding customer content. No ownership rights are transferred under these terms. Except as expressly allowed, customers may not copy, resell, sublicense, frame, mirror, or create derivative works from the service.

Each party must protect the other party's confidential information and use it only for the purposes of the relationship. Where applicable, data protection terms, including controller-processor provisions and international transfer safeguards, may apply through a separate data processing addendum, incorporated terms, or another valid contractual mechanism.

Either party may terminate the service relationship as permitted by the applicable plan, order, or law. Upon termination or expiry, access may be disabled and data handling may proceed in accordance with the agreement, documented retention practices, and applicable legal obligations.

Unless expressly stated otherwise in a signed agreement and to the maximum extent permitted by law, the service is provided on an as-available basis and all implied warranties are excluded. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages. To the maximum extent permitted by law, aggregate liability arising out of or relating to the service is limited to the fees paid or payable for the relevant service period reasonably connected to the claim.

Questions about these terms should be directed to privacy@skillfuel.app.